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Payment

We currently accept payment by Visa, MasterCard, American Express, and Discover credit cards.

 

 

Shipping

For US orders:

All shipping services used by feldsparbrook.com provide a tracking number and insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

Orders placed Monday-Friday before 10:00 PM EST will begin processing that day (excluding holidays).
Orders placed after 10:00 PM EST will begin processing the next business day.
Orders placed after 4:30 PM EST on Friday will begin processing the following Monday.

Please see rates below:
Ground (2 - 5 business days): Free
FedEx 2 Day: $25.00
USPS Priority Mail Express (1 business day): $30.00

 

For International orders:

 

Other countries

USPS First-Class International (varies by destination): Price varies
USPS Priority Mail International (6 - 10 business days): Price varies


The customer is responsible for all customs fees, including taxes, brokerage fees and any other fees determined at the border prior to delivery. The carrier service will collect these charges at the time of delivery.

 

 

Return Policy

Purchased Online: 

All returns must be authorized by us before sending merchandise back. Simply contact our Customer Care team: support@feldsparbrook.com to request a return authorization number.

 

Returns must be postmarked within 30 days of the original shipping date and should be shipped back to our Online department in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, in their original condition with the price tags intact along with the original invoice/receipt.

 

Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment for returns, excluding the original shipping costs. You will receive a confirmation by email once your refund is processed. You will be refunded for your purchase in the original form of payment.

 

How do I return an Online item?

Your package should be shipped in a prepaid package to:

 

Feldspar Brook Online
ATTN: ONLINE RETURNS
80 Thompson Street
New York, NY 10012

 

PLEASE NOTE: We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please email support@feldsparbrook.com. Please note our online return policy applies only to orders placed on our website.

 

Purchased In Store:

Returns/Exchanges of feldsparbrook.com orders are accepted within 30 days of original purchase date. All returns are credited back to your original credit card.

 

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